Cleaning Service in Bethesda & Montgomery County- FAQ
We strive to educate our customers to allow them to fully understand our cleaning services. At Lilly’s Cleaning Service, our commercial and residential cleaning in Montgomery County, MD is aimed to help you enjoy the little things in life. When you hire our professional cleaners, you can spend more time on the things that matter most rather than worrying about keeping your home and business clean. Our skilled team works hard to clean and organize your space efficiently and effectively.
Below we answer your frequently asked questions regarding our services to better inform our customers. If you do not see a question of yours answered below, please reach out to our friendly staff and we will be more than happy to assist you. Whether you need a cleaning service in Bethesda or a maid service in Bethesda, we are honored to serve our clients in Montgomery County. Contact us today at (301) 990-4179 to request a free estimate
Here are a few questions residents in Montgomery County, from Potomac, Rockville, Bethesda and beyond often ask about our housecleaning services.
Q: Why should I select Lilly’s as my housecleaning service?
A: Our Quality Assurance program gives you confidence that our rigorous housecleaning standards are followed diligently by our highly trained employees, who all care about the quality of the work they do in your home. We are completely committed to the continuous improvement of all our procedures and policies. Our people value what they receive and value the homes they clean. We invest in training and development of our employees in order to bring to the market the very best in professionalism and latest in industry trends. By sharing Lilly’s ways of doing business, you too contribute to a more balanced and fair way to treat the people who provide cleaning services for your Clarksburg home. Our commitment to high standards of quality and our dedication to client satisfaction have created our success. We have been servicing thousands of satisfied clients since 1992.
Q: Is Lilly’s insured and bonded?
A: Yes, Lilly’s carries full coverage for breakage or damage to home or office and contents that occurs while we’re cleaning. All employees are bonded for your peace of mind.
Q: What happens if one of Lilly’s employees has an accident in my home?
A: An accident or injury in your home during house cleaning time is covered under our workers’ compensation program and does not involve the homeowners insurance in any way.
Q: Do I have to be home when you clean?
A: Only if you wish to be home during the house cleaning. Most of our clients simply give us a key for our cleaning teams to use. All keys are identified by a code without a name and address attached to it. They are kept in a secure locked space in our office. Should you not wish to give us a key, we are happy to make other arrangements for access to your home or office.
Q: Do you bring the cleaning supplies and equipment?
A: Absolutely! Our teams of expert house cleaners bring everything needed to get your home sparkling!
Q: How do I pay you?
A: We accept cash, check or credit card. We ask for payment on the day of service. Cash or check may be left on the counter for our cleaning service crew leader to pick up. In the event of a returned check, we reserve the right to assess a $30 fee.
Q: Will someone come to my home to give me an estimate?
A: We are happy to give you a house cleaning service estimate in your home or a rough estimate over the phone. Please call the office 301-990-4179 to schedule or submit the form on this site.
Q: How about references?
A: We gladly give references from our hundreds of satisfied clients.
Q: Will you send the same cleaning crew each time?
A: We make every attempt to send the same cleaning crew, however we may have to switch personnel in the event of an illness or vacation. If we send a substitute, you can be assured that we are sending a skilled, trained technician and there is always a supervisor in the home. The crew carries specific instructions about what we do in your home and the work is checked by the supervisor.
Q: What should I do before you arrive?
A: Please remove any items that may delay our cleaning personnel in the cleaning of your home. This will maximize efficiency and minimize the time we spend cleaning your home.
Your children are your treasures and for their safety, we ask that they be supervised during our visit. Even though we use environmentally safe products and equipment, we don’t want accidents harming your precious treasures.
We know also that your pets are important members of your family so we ask that you secure them for their safety as well as ours. Unfortunately we are not able to clean up after pets.
Entry into your home is necessary for us to do our work. We ask that we have access through a key or other prior arrangement that has been made with our office. If you have an alarm, we are happy to disarm it with the alarm code you give us or you have to option to leave the alarm off on cleaning day. From time to time, our crews have arrived to find they cannot get into the home or office. We of course pay them for their time and in doing so bill our clients for 50% of the service that would have been performed.
Q: Does Lilly’s guarantee a quality service?
A: We offer a 100% satisfaction guarantee. We inspect our cleaning work before leaving your house. If, after your inspection, you find our service unsatisfactory, you can contact us within 24 hours so we can correct the issue the next day. Refunds are not offered.
Q: What areas and locations do you serve?
A: Lilly’s cleaning services routinely works with residential customers from these towns:
Clarksburg, North Potomac, Darnestown, Rockville, Olney, Gaithersburg, Boyds, Germantown, Potomac, Bethesda, Chevy Chase, Kensington, Silver Spring, Wheaton-Glenmont, Montgomery Village, Colesville, Damascus, Aspen Hill, and Tacoma Park as we are conveniently based in Montgomery county, Maryland.