General Policies

• We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your office. If, after your inspection, you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue the next day. Refunds are not offered. We will correct any mistake. Requests received by our office after that will be incorporated into your next cleaning.
  
  
• Schedule Changes or Cancellations: In the event that a scheduled cleaning service must be changed or cancelled, the client must notify Lilly’s a week in advance. A client who cancels with less than a week notice will be charged fifty percent (50%) of the bill due for the service that would have been performed. If the scheduled cleaning is not re-scheduled (and skipped) Lilly’s may need to charge a higher rate for the next scheduled visit due to the extra work needed to complete that cleaning service. Emergencies are understandable.
  
  
• Permanent cancellation: The agreement may be terminated or canceled at any time with a minimum of thirty days written notice from either party.
  
  
  
• Outstanding balances must be paid within seven days of the invoice date or we will not be able to perform future cleaning services. Returned checks are charged $30 for reprocessing.
  
  
• Lilly’s is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your office that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage in the office as a result of our cleaning service, the client must notify Lilly’s within two (2) days after service or the client may be denied compensation.
  
  
• A $2500 fee will be charged to any client who hires any employee of Lilly’s Cleaning Service, Inc. while they are employed for the company or within one (1) year following the employee’s last day as an employee of Lilly’s Cleaning Service, Inc.
  
  
• We do not smoke or eat while working. We do not use telephones, televisions or any tenant equipment at any time.