Policies & Guarantees

Lilly’s is a quality professional cleaning service that is fully insured and bonded.

We are responsible for all payroll taxes and have workers compensation insurance.

We provide all equipment and supplies. Our employees wear uniforms to identify themselves.

We normally work in crews consisting of two or three professionally trained cleaning technicians. Every crew includes a team leader that supervises every task and ensures quality workmanship at each job.

We guarantee consistent quality cleaning services. We employ reliable, hard-working and trustworthy cleaning technicians that are driven by our employee incentives.

We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your house. If, after your inspection, you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue the next day. Refunds are not offered. We will correct any mistakes. Requests received by our office after that will be incorporated into your next house cleaning.

Schedule Changes or Cancellations: In the event that a scheduled cleaning service must be changed or cancelled, the client must notify Lilly’s two (2) days in advance. A client who cancels with less than two days notice will be charged fifty percent (50%) of the bill due for the service that would have been performed. If the scheduled cleaning is not re-scheduled (and skipped) Lilly’s may need to charge a higher rate for the next scheduled visit due to the extra work needed to complete that cleaning service. For permanent cancellation of the cleaning service, Lilly’s requests the client notify Lilly’s two weeks in advance.

Temporary Suspension of Services: If you will be away from your house for an extended period of time, we request that you schedule the cleaning service just before you leave, but not after you leave. This is to ensure that you have a chance to see our work and be the last to leave your home.

Please be sure your home is accessible to our cleaning crews. If you are not at home when we come to clean, please deactivate your security alarm prior to each scheduled visit, or provide us with a code. If our cleaning crews are unable to access your home or if our crew is turned away when they arrive (for any reason), you will be charged fifty percent (50%) of the bill due for the service that would have been performed.

For safety reasons our cleaning technicians are prohibited from using ladders and are instructed to wear shoes in your home. Thank you for understanding.

Referrals: Clients will receive a $10 discount to their next cleaning service for referring each new customer to Lilly’s. This discount becomes effective after the referred customer’s first cleaning.

Upon our first visit to your house, please indicate to our estimator the areas of your house that need our cleaning service. We will then evaluate the amount of work needed to complete the job and charge you accordingly. You will receive our routine plan and our service agreement with all our requirements Should there be additional areas needing service at a later date, please notify Lilly’s at least four (4) days in advance and we will adjust the schedule and billing rate to incorporate these changes. Last minute changes to the schedule may not be accommodated.

Payment: We require full payment upon completion of our cleaning service, or a $5.00 finance charge will be assessed to the bill. Outstanding balances must be paid prior to the next cleaning or we will not be able to perform future cleaning services. Returned checks are charged $30 for reprocessing

Prior to the cleaning technician’s arrival, please remove all items that may delay our cleaning service. This will maximize efficiency and minimize the time we spend to clean your house. If you prefer that our cleaning technicians remove these items, we will add the additional billing time and charge you accordingly.

If you have any irreplaceable, collectable or expensive objects, we ask that these items be secured or put away in order to avoid painful accidents.

Lilly’s is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage in the house as a result of our cleaning service, the client must notify Lilly’s within two (2) days after service or the client will be denied compensation.

For safety reasons, we ask that your children be supervised while our staff and equipment are present in your home.

Please secure all pets that are dangerous to our employees inside and outside of your house. Lilly’s is not responsible for cleaning up after pets.

We reserve the option of yearly increasing our fees accordingly with the market situation

A $2500 fee will be charged to any client who hires any employee of Lilly’s Cleaning Service, Inc. while they are employed for the company or within one (1) year following the employee’s last day as an employee of Lilly’s Cleaning Service, Inc.

Any suggestions you have to improve our service are greatly appreciated. Please visit our website to complete our performance evaluation so we can serve you better. www.LillysCleaningService.com